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FAQs

Answers to frequently asked questions.

What is Salsabeel ERP?

Salsabeel ERP is an all-in-one business management system designed to handle retail, inventory, sales, accounting, HR, and multi-branch operations in a single platform.

Who can use this ERP system?

It is designed for:

  • Retail shops (like garments, fabrics, electronics)
  • Wholesale & distribution businesses
  • Service-based companies
  • Educational institutes, healthcare, and restaurants (future modules)
Is Salsabeel ERP cloud-based or offline?

Salsabeel ERP is a cloud-based SaaS system, meaning you can access it from anywhere using internet and login credentials.

Can I manage multiple branches in one system?

Yes. The system supports multi-branch management, allowing:

  • Separate branch data
  • Central head office control
  • Consolidated reporting
Is my data secure in the ERP system?

Yes. Data security is a core priority:

  • Encrypted data transmission (HTTPS)
  • Role-based access control (RBAC)
  • Secure login sessions
  • Regular backups and monitoring
Can I control user permissions?

Yes. You can assign roles like:

  • Admin
  • Manager
  • Accountant
  • Sales staff

Each role has controlled access based on permissions.

Does the system work on mobile?

Yes. The ERP is fully responsive and works on:

  • Mobile phones
  • Tablets
  • Laptops and desktops
Can I use the ERP without technical knowledge?

Yes. The system is designed for business owners, not programmers. However, initial setup may require assistance from our support team.

Is internet required to use ERP?

Yes. Since it is cloud-based, a stable internet connection is required to access real-time data.

Can I get custom features for my business?

Yes. We offer custom software development for businesses that need special workflows or modules.

How is pricing structured?

Pricing is usually based on:

  • Number of users
  • Modules selected
  • Business size (single branch or multi-branch)

Flexible monthly and yearly plans are available

Do you provide support and training?

Yes. We provide

  • Onboarding assistance
  • Video or live training
  • Technical support via WhatsApp/email/phone
Can I migrate my existing data into the ERP?

Yes. Data migration support is available for:

  • Excel sheets
  • Old software databases (if compatible)
  • Manual import templates
What happens if system goes down?

We maintain:

  • Server monitoring
  • Backup systems
  • Disaster recovery plans

Downtime is minimized and handled quickly.

Can I cancel my subscription anytime?

Yes. You can cancel based on your subscription terms. Data export options are available before closure.

Is training provided for staff?

Yes. We provide structured training so your team can operate the system efficiently without confusion

Can ERP be integrated with other systems?

Yes, API-based integrations can be developed for:

  • Accounting tools
  • E-commerce platforms
  • Payment gateways
  • Custom business tools
What makes Salsabeel ERP different?
  • Built for real retail operations (not generic software)
  • Multi-branch and roll-based inventory system
  • Designed by actual business users, not just developers
  • Scalable SaaS architecture
How do I get started?

You can contact us for:

  • Demo setup
  • Trial access
  • Business consultation